Ever since Elton Mayo and Fritz Roethlisberger conducted experiments 98 years ago to test human behaviour in organizations, dozens of theories have evolved to study and enhance organizational effectiveness and contribute to employee morale.
Theories that evolved progressed from the classical theory to the theories of organizational change and culture with conceptual transformation from production orientation to focus on values and culture. Despite the clear prescription of these theories, boosting employee morale remains a mystery to many, to this day.
Since the inception of a formal scientific study of personnel management nothing much besides ‘flexibility’ had notably revolutionized the way employees should really be treated, apart from largely dispersed incremental mechanisms to motivate employees! Sticking to the basic concepts of these eminent theorists with military precision and without dilution to serve the ulterior motives, could have led to an exponential progress of trade and commerce of the nation.
Theories of Org. Culture & Change consider that organization’s culture is no different from societal culture and therefore an organization is also vulnerable to some of the fallacies and systemic deficiencies that weaken a society. When the top management lacks the will to follow literature to invest in employees or try to tilt the balance of productivity and employee welfare to serve their own questionable motives, employees leave, draining the intellectual capacity of an organization.
Since Hawthorne days, ‘flexibility’ has been a lone weapon that managers used for motivation and it evolved and matured into various forms over a long history. As Charles Darwin points out that it might take a very long time to adapt an organism to some new and peculiar line of life, but when this has been effected, a comparatively short time would be necessary to produce many divergent forms, which would be able to spread rapidly and widely throughout the world. Why would this not be true of RPA and AI? A question that may not endure for a long time now!
As we are at the doorstep of robotic intelligence altering the ways of life, employee management will undergo a paradigm shift by placing the balance between productivity and employee satisfaction at an unprecedented level. Connected devices, lightning speeds of transport, time management like never before, transparency of top management, and employee learning with secondary brain processors will all synergize to redefine employee morale. This will be a real tribute to Hawthorne studies that would complete a century soon.